Below are some of the more common questions we get asked, if you do not find a satisfactory answer please feel free to call or email our customer services, we are always happy to help! Our office Hours are Mon-Fri 9-5pm 08450533262 [email protected]
Which size frame do I require?
On all of the photo frames and framed mirrors we show the aperture/glass size NOT the overall size so you order the size of the item you wish to frame, just call or email if you are not sure. For Example to frame a 10 x 8 Inch picture, you would order a 10 x 8 Inch frame!
Can I get a discount on bulk orders?
We do offer discounts on bulk orders, the discount will depend on the quantity and the item. Please contact our customer services to discuss.
Can you ship abroad?
Yes we can. All orders shipped abroad will be supplied with plastic glass to reduce the chances of damage during transit.
Can you deliver on Saturday or Sunday?
Our normal delivery times are between working hours Monday – Saturday, if you require a delivery outside of these hours please contact us, please note there may be an additional charge.
Can I have my order delivered to an address that is different from my billing address?
Yes you can you will be asked to provide the delivery address when placing your order.
Who will collect my parcel?
Any collections or returns have to be arranged through our customer services where we will decide on the most appropriate method of return. See our Terms & Conditions for the full returns policy. Please contact our customer services prior to ordering if you are unsure.
Do you offer next day delivery?
Yes we do. Please use the expedited shipping option during the checkout process.
Do you manufacture your frames?
Over 95% of our frames are manufactured in our factory in Chelmsford, Essex.
Can you make me a frame to a size not shown on the site?
Yes we can, please contact us to discuss your requirements.
Can I order mounts in other sizes and colours not shown?
Yes but we require a minimum order of 50 mounts per style and colour.
Can my frame hang or free stand?
All frames up to and including 14 x11” can both hang and free stand, frames over this size are for hanging only.
Does my frame or mirror come with hooks or hangers?
All of our frames and mirrors are supplied with hooks or hangers, simply attach these to hang either portrait or landscape style.
Do you supply to other frame companies on the internet?
Yes we do on a commercial basis, but the prices shown on our site will be the cheapest available.
Can I track my order?
Full tracking details will be emailed to you when your order is despatched.
Can I open a commercial account?
Yes, please contact us for more details.
I need a large number of frames tomorrow can you help?
Yes! Because we manufacture up to 100,000 frames a week we have the capacity to supply exactly what you need in a very short space of time. No other company on the internet has the capacity to do this. Please contact us to discuss your requirements.
Do you have a catalogue?
We no longer produce catalogues; all of our products are shown on the site. We can source other products if required but there would generally be a minimum order requirement.
Do the prices shown include VAT?
How can I pay?
Payments can be made using a debit or credit card through the site. You can also pay via PayPal and Amazon Pay.
We except card payments by phone during office hours, Bank transfers and cheques.