Customer Service

Shipping & Delivery

We ship to mainland UK for only £5.95 for any amount of products. Expedited shipping is £7.95 per order. We also ship to Ireland and mainland Europe as standard. For worldwide rates please contact customer services. We use fully trackable services and ship most orders within 48 hours. Same day shipping can be arranged by phone for those last minute emergencies.

Privacy Policy

This privacy policy applies to all web sites owned and maintained by Frames By Post Ltd. By using this website and/or registering with Frames By Post Ltd, you are accepting and consenting to the practices described in this Privacy Policy.

Your privacy and security is important to us. We know that providing personal information is an act of trust and we take that trust seriously. Frames By Post Ltd will not disclose any of your personal information, including your email address, to any third party without your consent, unless you give us specific consent to act otherwise. Our Privacy Policy describes the ways we capture your personal information and governs how we will deal with it. We aim to ensure that any personal information we obtain and use about you will always be held, used and transmitted in compliance with all applicable data protection rules. If you have questions or concerns about our Privacy Policy, please contact us.

The website may contain links to third parties' websites Frames By Post Ltd assume no responsibility for the privacy practices or the content of those websites. Therefore, please read carefully any privacy policies on those websites before either agreeing to their terms or using those websites.

Frames By Post Ltd may occasionally amend this Privacy Policy to reflect regulatory requirements and changes in our information collection and disclosure practices. You should therefore return here regularly to view our most up to date Privacy Policy.

Personal information is processed and stored in our databases and we have taken reasonable steps to secure and protect this information. However, whilst we make every effort to ensure the security of your information, we are unable to guarantee the protection of the information from misuse, accidental disclosure or unauthorised acts by others. Information provided by you may be stored or processed outside the United Kingdom.

You have the right of access to any personal information processed by us. Frames By Post Ltd are committed to providing you with reasonable and practical access to your information to give you the opportunity to identify any inaccuracies. Where possible, if Frames By Post Ltd is informed of the inaccuracy of any personal information, we will make appropriate corrections. You can request the updating or amending of any information you have provided to Frames By Post Ltd by contacting us. 

Security

Frames By Post Ltd has implemented technology and security features, as well as strict internal guidelines, to safeguard the privacy of your personal information from unauthorised access or improper use. We will continue to enhance our security procedures as new technology becomes available.

While we make every effort to ensure that your information is secure on our system, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

Your Frames By Post Ltd account information is password-protected for your privacy and security. You can play an important role in keeping your personal information secure by maintaining the confidentiality of your password used on the Frames By Post website. We recommend that you change your password from time to time for additional security. Please advise us immediately if there is any unauthorised use of your account by any other Internet user or any other breach of security.

Access authorisation is granted to key Frames By Post Ltd staff only. Backups are run to prevent loss of information, and our Internet servers are housed in secure facilities. 

Returns & Replacements

We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resalable condition. Returns should be made within a reasonable time (usually 14 days) and in original, undamaged packaging. If the product returned is not in fully resalable condition or the packaging is damaged, we reserve the right to refuse a refund on the item. This does not affect your statutory rights. Please note we are unable to offer a refund on custom made goods unless they are faulty. Please contact us either by phone or email to discuss the best method of returning goods.

Damaged/Faulty Goods

Although we take every care in the packaging and transit of goods to our customers, breakages may occasionally happen. In the unlikely event that your order does arrive damaged or faulty please contact our customer services immediately.Please note goods will not be accepted for return without prior authorisation from Frames By Post Ltd t/as Frames and Mirrors 4 u. We will either arrange for a collection of the goods and organise a replacement or issue a full refund.

Ordering

By placing an order with us you agree to be bound by these terms and conditions.Your order is a contract between us and you and acceptance and completion of the contract between us will take place at the time the products you have ordered are despatched from our premises.

You have the right to cancel your order and we will also notify you if we are unable to accept your order. This could be as a result of any of the following reasons:

  • The product you ordered is unavailable from stock.
  • We cannot obtain satisfactory authorisation of your payment.
  • The identification of a pricing or product description error.

You do not meet the eligibility to order criteria set out in these Terms and Conditions. If there are any problems with your order, you will be contacted by our Customer Services Representatives. We reserve the right to reject any offer to purchase by you at any time. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our Website.

Payment, Pricing & Promotions

All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system.The total cost of your order is the price of the products ordered plus delivery.By placing an order with us you confirm that the credit or debit card that is being used is yours.All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under English law you must:

  • Register by providing your real name, phone number, e-mail address, payment details and other requested information.
  • Be over 18 years of age.
  • Stipulate a delivery address in the United Kingdom. Please note that PO Box numbers, hotels and accommodation addresses are not acceptable.
  • Own a valid credit or debit card issued by a bank acceptable to us

By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

Delivery

Goods are normally dispatched within 48 hours of receipt of your order unless otherwise stated. Please check the individual availability of the product/s you have ordered. If your order is likely to take any longer, we will contact you.We will make every effort to send a complete order, however we reserve the right to dispatch part shipments. If your order is overdue please contact us so we can confirm the dispatch details. Postage and packaging only covers the item/items ordered and shipped to the customer once.

The courier companies we use usually deliver between 8am and 6pm, Monday to Friday however weekend deliveries can be arranged, but may incur an additional cost, please contact us to arrange.

Our couriers will only delivery to the postal address front door or front of premises, we will not carry items into a property or remove packaging or attempt to assemble or hang items, when an item can not be delivered, the courier will attempt to leave the item with a neighbour if deemed safe to do so. Should this not be possible the item will be taken to the nearest Post Office or Depot to wait collection or redelivery. The customer is left a card to advise them of where the item has been left and what they need to do. Although we work closely with our couriers to ensure the best possible service and convenient delivery times, we regret that delays sometimes occur which are outside of our control. We will not accept responsibility for parcels that are not collected from local depots or Post Offices. Parcels are normally returned to our warehouse after 14 days, this will incur a cost which we will pass on to the customer.

Please ensure you collect or arrange a re-delivery of your parcel, if it is returned to us you will be liable for the return and the re-delivery costs.

We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted.  

Updating Account Information

You can access your account in the ‘members section’ displayed at the bottom of every page on the site to update and correct the personal details that we gathered when you subscribed. You must be logged in to access this information. All information is password-protected so no one can access the information but you. We are required to retain your information for accounting and taxation purposes.